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Magento support

Magento support with a response time you can plan around.

Security patches, 24/7 monitoring and fast fixes and improvements, with a 4-business-hour response when checkout breaks.

Book a 20-minute callGet a free store audit

Sound familiar?

Stores rarely break on a schedule.

  • Security patches pile up because nobody owns the store after launch.
  • When checkout breaks on a Friday, there is no one to call.
  • Small fixes wait weeks in a queue.
  • Nobody can say which Magento, PHP or extension versions you actually run.

What’s included

Upkeep, monitoring and a team that knows your store.

  • Security patches

    Adobe security hotfixes in every tier, full 2.4.x patch releases from Growth. Always tested on staging first.

  • Uptime monitoring

    We hear about an outage when it happens, not from your customers.

  • Response SLA

    Critical issues: response within 4 business hours. Everything else: the next business day.

  • Fixes and improvements

    Small fixes and changes, usually done within 1–2 business days. No hours to count.

  • Adobe Commerce Cloud

    Cloud projects included: ece-tools, Fastly, Cloud CLI deployments and environments.

  • Plain reporting

    What was done, what is pending and which risks are worth tackling next.

Retainer tiers

Three tiers, same SLA.

Pick by how much your store changes. Larger projects are quoted separately, with 10% off for retainer clients.

Essential

Safe and monitored

€300/mo

For a smaller store that needs someone responsible for it.

  • Adobe security hotfixes within 5 business days, tested on staging
  • 24/7 monitoring of uptime, checkout, SSL and domain
  • Weekly health check: error logs, cron, indexers, queues, disk
  • Alerts on vulnerable extensions
  • Small fixes and configuration changes
  • A one-page report every month

Growth

Always improving

€700/mo

For a store that changes every month.

Everything in Essential

  • Patch upgrades (2.4.x-pN) included
  • Regular improvements: frontend, checkout, catalogue and settings
  • Extension updates and PHP compatibility
  • Monthly speed check with Core Web Vitals fixes
  • Staging and a deployment pipeline, set up and maintained

Dedicated

Your part-time Magento team

€1,000/mo

For a busy store with a roadmap.

Everything in Growth

  • Priority over all other work
  • New features and integrations: modules, ERP, marketplaces
  • One minor upgrade (2.4.x → 2.4.y) a year included
  • A new n8n automation every quarter, plus upkeep of existing ones
  • A monthly planning call and a direct line for your team
  • Critical issuesResponse within 4 business hours in every tier: site down, checkout broken.
  • 1–2 business daysTypical turnaround on small fixes and changes.
  • 10% off projectsUpgrades, Hyvä migrations and integrations for retainer clients.

Month to month, cancel with 30 days’ notice. Billed monthly in advance; larger projects are quoted separately. Business hours: Mon–Fri 10:00–19:00 CET/CEST. Invoiced in EUR, paid by SEPA or SWIFT.

Typical engagements

What this usually looks like.

Example

Taking over a store after the agency left

How support usually starts when nobody has looked after the store for a while.

An illustrative scenario based on typical projects, not a specific client.

Situation
A Magento 2 store whose original agency is no longer involved: several security patches behind, no monitoring, and nobody who knows the code.
Approach
An audit of code, extensions and hosting, then the latest security patch on staging, uptime monitoring and a short list of risks ranked by impact.
You get
A patched, monitored store, written notes on how it is built, and a short list of the fixes that matter next.
Example

Monthly upkeep for a growing store

A retainer that runs quietly in the background.

An illustrative scenario based on typical projects, not a specific client.

Situation
A store on a supported 2.4 release with a small in-house team and no Magento developer.
Approach
Security patches as they are released, tested on staging; monitoring; small improvements prioritised together each month.
You get
A store that stays on the latest patch, and a team that already knows it when something breaks.

How we work

How a project runs: audit, quote, staging, release.

  1. Free audit

    We check versions, patch level, speed and security basics.

  2. Pick a tier

    Essential, Growth or Dedicated, billed monthly in advance.

  3. Monthly upkeep

    Patches, monitoring and the tasks we agree on.

  4. Incidents

    Critical issues: response within 4 business hours.

Questions

Frequently asked.

What counts as a critical issue?

The site is down or checkout is broken. You get a response within 4 business hours. Everything else is answered the next business day. Business hours are Monday to Friday, 10:00–19:00 CET/CEST.

Is there a limit on requests?

There is no hour counter. Small fixes and changes are part of the retainer. Real projects, such as an upgrade, a Hyvä migration or a new integration, are quoted separately, with 10% off for retainer clients.

How is the retainer billed?

Monthly in advance, at the start of the month. Retainers run month to month and can be cancelled with 30 days’ notice. Invoices are in EUR and paid by SEPA or SWIFT.

Do you support Adobe Commerce Cloud?

Yes. Our lead engineer has worked on several Cloud projects: ece-tools, Fastly, Cloud CLI deployments and environments.

What if I need an upgrade or a bigger change?

Upgrades and Hyvä migrations are fixed-price packages, quoted after an audit, with 10% off for retainer clients. Patch upgrades are included from Growth, and Dedicated includes one minor upgrade a year. Smaller changes are part of the retainer.

Further reading

Upgrades

Magento 2.4.x upgrade checklist: before, during and after

Magento 2.4.x upgrade checklist: support dates, PHP and OpenSearch requirements, extensions, custom code, staging, testing, release window and rollback.

Get someone responsible for your store.

A 20-minute call is enough to pick the right tier.

Book a 20-minute callGet a free store audit
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